Shipping policy


 

Last updated: 16 June 2026

1.  Order processing time

  • Handling time: Orders are printed and dispatched within 5 business days after payment and artwork approval (or after the 12-hour review window ends, whichever is later).
    You will receive an e-mail with a tracking link as soon as the parcel is handed to the carrier.

  • You will receive an e‑mail with a tracking link as soon as the parcel is handed to the carrier.

2.  Shipping costs & delivery estimates

Shipping costs are calculated automatically at checkout based on the delivery country and available shipping options.

Before placing and paying for your order, you will see:

  • the final shipping cost;

  • whether your order qualifies for free shipping;

  • the available delivery option;

  • the estimated delivery time.

Estimated delivery time is counted from the dispatch date, not from the order date. Production time for personalized books is separate and is shown in our production information.

Some delivery options may include tracking or traceable delivery. The availability of tracking, as well as any tracking details, will be clearly shown in the available shipping options at checkout.

If tracking is included with your chosen delivery option, you will receive a tracking link by e-mail once the parcel is handed to the carrier.

Delivery times are estimates only. Remote areas, customs checks, local holidays, or carrier delays may add extra time.

3.  Carriers

Available delivery options and carriers are shown at checkout and may vary depending on the delivery country.

We usually ship using postal delivery services such as Latvijas Pasts or Omniva. Courier options, such as DPD, DHL Express, FedEx and others, may be available for selected destinations and will be shown at checkout when available.

4.  Customs, duties & taxes outside the EU

For deliveries outside the European Union, import VAT, customs duties, customs clearance fees, or local handling fees may apply.

These charges are not included in our product or shipping prices and are the customer’s responsibility, unless clearly stated otherwise at checkout.

We ship DAP (Delivery at Place), unless a duty-paid delivery option is clearly offered and selected at checkout. This means that any applicable import charges are payable by the recipient.

5.  Tracking & delivery issues

Tracking numbers usually activate within 24 hours of dispatch.
If tracking shows “delivered” but you haven’t received the parcel, contact us within 7 calendar days.

If tracking shows no movement for 30 calendar days from dispatch (EU) or 45 calendar days from dispatch (rest of world), please contact us and we will arrange a replacement or refund in line with our Refund Policy.

6.  Delivery to PO Boxes & military addresses

We can deliver to PO Boxes within Latvia/EU. International PO Boxes or APO/FPO addresses are not supported.

7.  Contact

Shipping questions? Email us at hello@herobyname.com